If you're looking for a good but short book to read this weekend, here's one I highly recommend: The 9 1/2 Principles of Innovative Service by Chip R. Bell. It’s packed full of customer-service wisdom and can be read in less than an hour. However, just because it’s short doesn’t mean it’s not full of substance. The lessons it teaches will last a lifetime. I love, love, love the book! - Rebecca Henderson, owner, Strategic Priorities Consulting