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Uncategorized

#259: Dan Heath—Moments That Change Lives

Dan Heath

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In a world where we’re all constantly trying to craft experiences—like that of our customers, patients, users, you name it—New York Times best-selling author Dan Heath has figured out how to get it right. And it generally doesn’t involve grand gestures or over-the-top gimmicks. The goal, he says, is to concentrate on creating a singular peak moment, otherwise known as the most positive part of any experience. The good news? Doing so is 100% under your control, whether you’re dealing with customers, team members, or even your very own children. The science behind Dan’s four essential elements of experience is as fascinating as the results they elicit. Join us to find out more.

Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

[clickToTweet tweet=”“In a minute, you can change someone’s life. That is a power that I think many of us are not aware that we have, and certainly aren’t using the way that we can.” —Dan Heath” quote=”“In a minute, you can change someone’s life. That is a power that I think many of us are not aware that we have, and certainly aren’t using the way that we can.” —Dan Heath” theme=”style2″]

Links mentioned in this episode:

  • Dan Heath’s book: The Power of Moments
  • 7 Days of Memories
  • Save $10 on EntreLeadership 1-Day Livestream
  • Worksheet from Infusionsoft: 50 Ways to Wow Your Customers

Related posts:

  • #132: Todd Duncan—The New Rules of Customer Service
  • #183: John Venhuizen—Differentiating Yourself From the Competition

Reader Interactions

Comments

  1. Pat Hand says

    August 26, 2019 at 11:52 am

    Great listening

    Reply
  2. Heather Neill says

    August 22, 2019 at 7:10 am

    I so need to stay at the Magic Castle Hotel!

    Reply
  3. Tammi Ebenhoeh says

    August 20, 2019 at 8:08 pm

    Thanks! Enjoyed this very much. Lots of great takeaways.

    Reply
  4. Dawn Kane HUNT REAL ESTATE says

    August 19, 2019 at 10:56 am

    Thanks for this — Super !!

    Reply

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